The UPS Store in 115 East Van Fleet Drive

Customer Reviews about The UPS Store:

• ★ ☆ ☆ ☆ ☆
  Left a valuable and Irreplaceable item to be packed and shipped. Also left specific written instruction along with specific verbal instructions to follow the written instructions to the letter. Also was happy to pay them for the service and purchased the high profit additional insurance. They were more interested in the next customer, ignored my instructions and the item arrived damaged with no semblance of what the instructions dictated. Mike did his best at the time, but soon lost interest and doesn't respond to correspondence. UPS did a dance-around and never even attempted to make good on the claim. I am left with damaged item that wasn't before and a bad taste for UPS and their customer service. BEWARE: Pack IT YOURSELF and AVOID the insurance - Its WORTH LESS THAN NOTHING.
  By Kean Boyer, August 03, 2017
• ★ ★ ★ ★ ★
  Staff are friendly, fast, and efficient. This location is easy to get in and out quickly.
  By Josh Prescott, May 21, 2017
• ★ ☆ ☆ ☆ ☆
  Update: I called the store to discuss a refund for the shipping and notary services on my missing items. Even though a store employee selected the shipping method, I was told it was _my fault_ for not getting a tracking number. What kind of customer service policy is it to tell the customer it is their fault for something an employee did? As if the other bad ratings here aren't enough.... Stopped in while traveling to have a document notorized, purchased an envelope, and postage. The staff was not exactley friendly. A week later, the documents still have not arrived at the location. I called the UPS store and, apparently, the item was mailed, but only as stamped mail. There is no way for them to know why or where the holdup is. Their only solution is to come back and redo the process - now 2 hours away. This whole location is obviosly full of incompetence, who cannot perform the one simple job they have - to make sure packages get from point A to point B in a timely manner.. Stay away.
  By Alan Cook, May 04, 2017
• ★ ★ ★ ★ ★
  The clerk at the front desk, Dana, was very professional & knowledgeable about my eBay process, and she was incredibly helpful! Fast service & great staff!
  By BeTTy bOOp, March 19, 2017

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